SHIPPING POLICY

Enjoy FAST and FREE shipping on all Canadian orders over $99. 

Buy all of your beauty products online without any extra expense when you spend $99 on an order before tax. Select FREE SHIPPING at checkout and we will deliver the best skin care products, hair care and cosmetics directly to your door at no cost to you!

We ask that you review the full details below prior to your purchase. Check our FAQ page for other common questions or contact us for a quick chat about your order. 

 

SHIPPING METHODS

Shipping estimates are Canada wide.

 

 SHIPPING METHOD
COST PROCESSING TIME TRANSIT TIME
Standard (orders under $99) $9.99 Ship same day before 2 p.m. ET, delayed 1-2 days during peak sales periods 1-5 Business Days
Standard (orders over $99) FREE
Expedited $15 Ships same business day before 2 p.m. ET 2-3 Business Days
Priority $19 Ships same business day before 2 p.m. ET

1-2 Business Days

 

For Standard Shipping, usually ships same day if ordered is placed before 2 p.m. ET. Orders may be delayed 1-2 days during peak sale periods. Orders containing ORM-D/aerosol items are required to ship by ground per federal law and may take longer

For all orders, we DO NOT ship to PO boxes. 

All standard orders are processed and shipped within 1 to 3 business days. Shipments within Canada typically arrive within 1-8 business days from the date of shipment. The estimated delivery dates shown during checkout reflect the average shipping time from our warehouse to your Postal Code. Please note these dates are estimated by the shipper and are not guaranteed.

Need it faster? Get your order to the front of the line by selecting any of our paid, expedited shipping methods and your order will be given top priority VIP treatment! We’ll pick your items, pack your order and ship it out faster!

Once your package is shipped, you will receive a shipment notification via email with your tracking number and a link to the carrier's website to track your package.

 

Expedited Shipping Options

All expedited orders placed before 2 p.m. eastern time (ET) on business days (Monday through Friday) will be processed and shipped that day. Orders received after 2 p.m. ET will ship the following business day. If your order is placed on a Saturday, Sunday or a postal holiday, it will ship the following business day. 

During busy times, such as holidays or site-wide sales, it may take up to two or three days to process an order, but expedited, paid shipping orders always jump the line! Not only will your order be sent via a priority service, it will also be processed before those with standard shipping.

Please note, if weather-related issues cause a delay in your package delivery, we cannot refund your shipping charges. We apologize in advance for any inconvenience this may have caused you. 

 

Undelivered, Missing, and Damaged Packages

 

Lost, Stolen and Damaged Packages

Please report lost, stolen or damaged packages to our Customer Care Team immediately so we can begin investigating the issue.

Lost, and or stolen shipments must be reported within 5 business days of the shipment's estimated delivery date.

When reported damaged packages, photos showing damage to the shipping box will be requested at the request of the shipping courier.

False claims of missing package WOULD NOT be honored. If UPS, Canada Post, DHL, or other shipping services confirms delivery of your package but claims of not receiving package is received, we will not be able to provide a refund.

 

Change of Address 

Due to our highly automated system, orders placed are started within minutes of placement, making changes very difficult to implement. For this reason, address changes after an order has been placed are not available, except in very special circumstances. Due to new rules with our carriers, we are rarely able to make it happen. We apologize for this inconvenience.

If you need to change the delivery address of your package after it has been shipped, please note that there is a $15 fee to re-route the order if this is an option. This option is only available for certain orders and they are rarely able to offer this option. Please note that any change in address will delay the arrival of your package and is not guaranteed. 

If a package cannot be delivered due to an incorrect address, it may be returned to us as undeliverable and a $15 return to sender fee will be assessed. Many misaddressed packages are lost in transit, in which case there will be no refund. When there is a fee assessed, it is because we are charged a fee by the shipping service (UPS, Canada Post, DHL or other) when packages are returned to us as undeliverable. Any shipping fees paid at the time of order are non-refundable, as we do cover some of the cost involved in outbound shipping. To avoid this charge, please ensure your shipping address is correct before placing your order.

Thank you for your understanding.