SHOPPING

1.I can’t find certain products on your website, are you able to sell this product? 

If you product is a prescription-only product, we are not able to see it online. You’ll need to look to look to your physician to purchase that product 

From a product line we do not carry at this moment, please email us to request we start carrying the product line. We are always welcoming new product recommendations from our customers. 

From a product line we do carry, please email us to see whether this product has been discontinued, or if it has undergone a change in name. If the product is not discontinued, we will most likely be able to offer it on the website and place an order for you.

 

2. I noticed you don’t carry _______, can you get it? 

We are always interested in customer feedback and your feedback on great products. Make your product suggestions through Contact Us, we will forward it to our purchasing team for consideration. 

 

 

3. Do you offer price-matching? 

We are dedicated to bringing you the best products and experience, however we do not offer price-matching at this time. 

 

4.Why is this brand/product always excluded from sales? 

Many of our manufactures do not allow discounting, due to their strict rules on pricing, when we work with these companies and carry their products, we try to offer you an exclusive deal through other forms, some brands won’t allow us to offer discount at all. 

 

 

5.How do I know what products are right for my skin? 

Contact us for skin concerns, get in touch with one of our beauty experts for a personal consultation to find the right products for your skin type. 

 

6.Are the products 100% authentic? 

Absolutely! We are the authorized physician retailer for all the brands we carry. We take pride in bringing out customers with only the highest quality of products. 

 

 

SHIPPING 

For shipping policies, please visit our SHIPPING POLICY. 

 

1.When will my Rejuuv order ship? 

We process and ship out all orders Monday through Friday, excluding holidays. Orders with standard shipping will usually be fulfilled and shipped within 1-2 business days. 

Once your order has shipped, you will receive a shipping confirmation email with your tracking information. Please note, most postal services take up to 24-48 hours for your tracking information to update. 

 

 

2.Do you charge domestic tax? 

Tax will be applied to orders based on the order destination and in compliance with the destination provincial GST/HST. 

Your order’s GST/HST will be charged based on the rate that applies to the province in which the taxable goods are delivered to. 

 

 

3.Can I send my order to a parcel forwarding service? 

If you choose to use a parcel forwarding service company, we will not be liable for any damage, defect, or loss that occurs. We will not offer replacement or refunds for orders and items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. Rejuuv.com is not responsible for lost or stolen packages. 

 

 

4.Why are some items shipped through ground transport only? Can I choose expedited shipping? 

Certain items considered hazardous materials including aerosols and alcohol-based products (e.g., pressurized spray cans) are restricted and required to be shipped by standard, ground-only transport, due to air transport restrictions and regulations.

 

5.Where can I find tracking information about my Rejuuv package? 

Once your order has shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a link to the selected carrier site to track your order status. 

 

6.When will my Rejuuv package arrive during the holiday season? 

Every year holiday season we are experiencing higher order volumes, and it may take longer than usual for your order to arrive. Shop early to ensure your items arrive on time! 

 

 

ORDER PICK UP

 

1.How do I know if an item is available for pickup? 

Look on the product page for Pick Up in the Delivery method section of your checkout. 

 

 

2.Why isn’t the item I want available for pickup? 

Certain products are shipped directly from supplier, our clinic, or due to other inventory constraints, you can contact us to find out the earliest availability for pick up should the inventory become available. 

 

 

3.When can I pick up my order? 

During business hours, Monday to Friday excluding statutory holidays. Orders placed before 3pm ET will qualify for same day pick up. Orders placed after 3pm ET will be ready by 3pm ET the next day. 

 

 

4.How long will it take before my order is ready? 

Out staff typically will have your order ready within 1-2 hours. Please wait for the pickup confirmation before you head out to our warehouse. 

 

 

5.How long do I have to pick up my order? 

You must pick up your order within 5 business days, orders not picked up will be cancelled, and the cost will be refunded to your original method of payment.

 

 

6.Can I switch from Delivery to Pickup or vice versa? 

No, this option cannot be changed once the order is placed. 

 

 

7.Can someone else pick up my order for me? 

In order to pick up your item, we need to verify your order and your valid photo ID.